Shipping & Return Policy
All orders will be processed and shipped in 1-2 business days (excluding weekends and national holidays). Orders received by 2pm CST are generally shipped the same day. Once your order ships, a tracking number will be provided to you via email. If you do not receive your tracking email, reach out to us at firstname.lastname@example.org. Before contacting us, be sure to check your spam, junk and promotions email folders.
We utilize the U.S. Postal Service (USPS) and United Parcel Service (UPS) as our primary shipping carriers. Shipping rates are determined at checkout based upon your delivery address and total order weight. WE DO NOT DETERMINE SHIPPING COSTS!
IMPORTANT! PLEASE READ!
Once your order has left our facility, it is in the possession of the carrier. We are no longer responsible for any lost, damaged or stolen items during transit. We cannot guarantee the arrival day of your package. USPS and UPS are responsible for delivering your package on your delivery date and updating their respective website with any delivery dates changes. Once you have received your tracking number for your order, any issues or concerns regarding your shipment should be directed to the carrier, as the order is now in their possession. You can contact USPS at www.usps.com or (800) 275-8777. You can contact the UPS at www.ups.com or (800) 742-5877.
All items are thoroughly inspected prior to be packaged and shipped to you. We understand that ordering errors can sometimes happen. If you need to return an item, your request MUST BE SUBMITTED within 3 days of the delivery date. NO EXCEPTIONS.
All returns require a valid return confirmation number. The return confirmation number and return instructions, including the shipping address, will be emailed to you.
Customers are responsible for the shipping cost of all returns.
Once your return is received please allow up to 3 business days for your store credit to be issued. The store credit will be emailed to the email address attached to your order. Store credits are valid for 90 days.
What items are returnable?
All items MUST be returned in protective packaging to reduce damage during shipping & handling. Damaged returns are NOT eligible for a store credit or exchange. Please note that shipping & handling fees are non-refundable.
If we find any defects in the merchandise, signs of wear or smell, no store credit or exchange will be offered. Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS.
The following items are excluded and cannot be returned:
- All accessories including sunglasses, jewelry, hats and handbags
- Free gifts or promotional items
- Items marked FINAL SALE
- Items with built in undergarments
- Worn items
- Items with scents, deodorant, and signs of wear
Can I get my money back?
Refunds are issued by store credit or exchange. Store credits are valid for up to 90 days from the original date of purchase. Exchanges must be completed within 90 days of original purchase.
Are there any return fees?
There is no re-stocking fee. Return shipping postage is the sole responsibility of the customer. If you receive the wrong item or a defective item, we will cover the return shipping costs.
By making a purchase on www.shop40fly.com and/or www.40flyfashion.com, you are consenting to our return policy.
Click here to request a return.